Privacy Policy Overview
Our privacy policy explains what personal information our loan-request service collects, how we use and share it, how long we keep it, and the choices you have.
We take the privacy of borrowers seriously because the information you share with a loan request is sensitive. By using this website or submitting a request, you agree to the practices described here. If you do not agree, please do not submit a request. We are not a lender, and lenders that receive your information follow their own privacy policies, which they must provide to you.
Information We Collect
We collect information you enter on the request form, information collected automatically when you use this website, and information we receive from partners that help verify requests.
Information you provide
- Contact details such as name, email address, phone number and mailing address.
- Identity details such as date of birth and Social Security number.
- Financial details such as income, pay schedule, employment, housing status and bank account information used for funding.
- Loan details such as the amount requested and the loan purpose.
Information collected automatically
When you visit, our systems may record your IP address, browser type, device type, pages viewed, the website that referred you, and the date and time of your visit. We use cookies and similar tools for this purpose, as described below.
Information from others
Partners may provide information that helps confirm your identity, detect fraud or match your request with lenders, such as identity verification results or data from consumer reporting agencies used by lenders.
How We Use Information
We use personal information to process your loan request, match it with participating lenders, contact you, prevent fraud, improve our service and meet legal obligations.
- Pass your request to lenders and partners that may be able to make an offer.
- Send messages about your request and, with your consent, related offers.
- Verify identity, detect and prevent fraud, and protect the security of this website.
- Analyze how visitors use our pages so we can improve content and the request form.
- Comply with laws, regulations, legal process and requests from government authorities.
Sharing With Lenders and Partners
We share the information in your request with participating lenders, marketing partners and service providers that help us operate, and we do not sell your information for unrelated purposes.
When you submit a request, lenders in our network and partners that connect requests with lenders receive the information needed to review it and contact you. Lenders may use your information to check your credit, verify your identity and make an offer. Service providers such as hosting, analytics, email and customer support vendors receive information only to perform services for us. We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger, sale or transfer of our business.
Because lenders and partners have their own privacy practices, we encourage you to read the privacy notice each lender provides before you accept an offer. You can review how our service works on the how it works page.
Cookies and Tracking Technologies
We use cookies, pixels and similar technologies to remember your preferences, keep the request form working, measure traffic and understand which pages and advertising campaigns are helpful.
Some cookies are necessary for this website to function. Others help us measure performance or show relevant advertising on other websites. You can block or delete cookies in your browser settings, though some features, including the request form, may not work properly without them. Some browsers offer a Global Privacy Control signal; where required by law, we treat that signal as a request to opt out of certain sharing.
Data Retention
We keep personal information only as long as needed to provide our service, resolve disputes, prevent fraud, enforce agreements and meet legal and regulatory record-keeping requirements.
When information is no longer needed, we delete it or remove details that identify you. Retention periods vary by type of information and applicable law.
How We Protect Information
We use administrative, technical and physical safeguards, including encrypted connections for the request form and limited staff access, to protect personal information from unauthorized access or misuse.
No method of transmission or storage is completely secure, so we cannot promise absolute security. Please protect your own devices and accounts, and never share your online banking password or security codes with anyone who contacts you.
Your Choices: Opt-Out, Access and Deletion
You can opt out of marketing emails and texts, ask to access or correct your information, and request deletion by contacting us using the details shown on this page.
- Email: use the unsubscribe link in any marketing email.
- Text messages: reply STOP to any marketing text.
- Calls: ask the caller to place you on an internal do-not-call list.
- Access, correction and deletion: contact us and we will verify your identity before acting.
Opting out of our messages does not stop lenders or partners that already received your request from contacting you; you may need to opt out with them directly. We may keep some information when the law requires it.
State Privacy Rights
Residents of California and several other states may have additional rights over personal information, such as the right to know, delete, correct and opt out of certain sharing.
Depending on your state, you may be able to request the categories and specific pieces of personal information we collected, the sources, the purposes of use and the types of recipients. You may also ask us to delete or correct information, and opt out of the sale or sharing of personal information for targeted advertising. We will not discriminate against you for using these rights. You may use an authorized agent, and we will verify requests before responding. Some information covered by federal financial privacy law may be exempt from certain state rights.
Federal Financial Privacy Note
Federal financial privacy rules under the Gramm-Leach-Bliley Act may apply to lenders and to some information in your request, and lenders must give you their own privacy notices.
Where these rules apply to us, we limit how nonpublic personal information is shared and maintain safeguards to protect it. Lenders that make you an offer are responsible for following these rules for the information they hold.
Children's Privacy
Our service is intended only for adults, and we do not knowingly collect personal information from children under the age of 13 or allow minors to submit loan requests.
If you believe a child has provided information to us, please contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time, and the revised version becomes effective when it is posted on this page.
If we make material changes, we will take reasonable steps to notify you, such as posting a notice on this website. Please review this page periodically.
How to Contact Us About Privacy
Questions, privacy requests or complaints about this policy can be sent to our support team using the email address, phone number or mailing address shown on this page.
Visit our contact page for hours and tips on what to include so we can verify and respond to your request.
